Privacy Policy mb8i – Personal Data Security Malaysian Players

Information We Collect from mb8i Players

When you register and use the platform mb8i, we collect several categories of personal information. It is important to note that we only collect what is strictly necessary — we do not collect information in excess or for purposes unrelated to managing your account.

Information you provide directly:

• Identity Information: Full name as shown on your MyKad or Malaysian passport, date of birth, IC or passport number, and current residential address in Malaysia. This information is collected during account registration and the identity verification (KYC) process.
• Contact Information: An active Malaysian phone number and email address. Your phone number is used for two-factor authentication (2FA) and security notifications. Your email is used for account communications and promotional updates (if you choose to receive them).
• Financial Information: The payment methods you use for deposits and withdrawals in MYR — this includes e-wallet names (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay) or banks accessed via FPX (Maybank2u, CIMB Clicks). mb8i does not store your full bank account number or sensitive e-wallet details.

Information collected automatically:

• Platform Activity Data: Sports betting history (Malaysia Super League football, EPL, badminton, cricket, e-sports, and more), slots and casino game history, total RM deposits and withdrawals, and complete transaction records.
• Technical Data: IP address, device type (smartphone, tablet, computer), operating system, web browser type, and login timestamps. This data is used solely for security purposes, fraud detection, and platform performance improvements.
• Cookies: mb8i uses session cookies that are necessary for the platform to function correctly. You can manage cookie settings through your web browser, though disabling cookies may affect certain platform features.

How mb8i Uses Your Information

mb8i uses the personal information collected for the following purposes, all of which are directly related to the operation of the platform and the delivery of services to Malaysian players:

• Account Management: Creating and managing accounts mb8i you, process secure logins and logouts, and maintain accurate, up-to-date account records.
• Transaction Processing: Processes deposits and withdrawals in Malaysian Ringgit (RM) via your preferred Malaysian e-wallet and banking methods, and maintains complete transaction records for your account.
• Identity Verification (KYC): Verifying that you meet the minimum age requirement of 18 years and confirming your identity before processing large withdrawals or when required under our licensing compliance obligations.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, multiple account creation, or system abuse mb8i others. Technical data such as IP addresses is used for this purpose.
• Service Communications: Sending important account-related notifications — including transaction confirmations in MYR, security alerts, and terms or policy updates. These are not marketing communications.
• Platform Improvements: Uses anonymized, aggregated usage data to understand how players interact with the platform and make improvements relevant to Malaysian users.
• Legal Compliance: Fulfilling reporting obligations to the regulatory body that issued our operating licence mb8i, and comply with any applicable legal requirements.

Data Sharing & Third Parties

mb8i does not sell or share players' personal information with third parties for marketing purposes. However, there are limited situations where sharing data with certain parties is necessary to operate our services:

• Payment Processors: To process your deposits and withdrawals in MYR, the necessary transaction information is shared with approved payment processors handling the Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX integrations. These processors are bound by strict confidentiality agreements and may only use your data to process the requested transactions.
• Game Software Providers: Slots and casino game providers such as Pragmatic Play, Microgaming, Play'n GO, and NetEnt receive the session data necessary to run the games. This data does not include your personal financial information and is handled in accordance with strict data protection agreements.
• Legal Requirements: mb8i may be required to disclose personal information to the relevant authorities when mandated by law — for example, in financial crime or money laundering investigations. Such disclosures are made only when legally required and will not exceed the necessary scope.
• Business Transfer: In the event of a merger, acquisition, or sale of assets mb8i, player information may be transferred as part of the business assets. Players will be notified in advance and their rights under this policy will be upheld.

Data Security & Technical Protection Measures

mb8i implements multiple layers of technical and organisational security measures to protect players' personal information from unauthorised access, disclosure, alteration, or destruction. Below is an overview of the security measures we have in place:

• Data Encryption in Transit: All communications between your browser or app and the server mb8i encrypted using TLS 1.2 or higher protocol with 256-bit strength. This means anyone attempting to intercept your network traffic will be unable to read your information.
• Data Encryption at Rest: Sensitive information such as passwords is stored in an irreversible hashed format. Financial details are stored in separately encrypted server segments with distinct access controls.
• Two-Factor Authentication (2FA): mb8i offers and encourages the use of 2FA for all accounts. Once enabled, every login requires verification via your Malaysian phone number in addition to your password — adding a significant layer of protection.
• 24/7 Security Monitoring: Security systems mb8i is continuously monitored to detect and respond to any suspicious activity, intrusion attempts, or traffic anomalies that may indicate a cyberattack.
• Internal Access Controls: Staff mb8i can only access data required for their specific tasks. Access to player data is logged and audited regularly. No staff member has unrestricted access to all player data.
• Backup & Recovery: Player data is backed up regularly to secure, encrypted locations. Disaster recovery procedures are tested periodically to ensure data can be restored in the event of an emergency.

Data Retention Period

mb8i retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by our legal and licensing obligations:

• Active Account Data: Your account information is retained for as long as your account remains active on the platform mb8i. This includes profile information, transaction history, and game records.
• After Account Closure: When an account is closed at your request or by mb8i, your data will be retained for the minimum period required by legal obligations and licensing regulations (typically 5 to 7 years for financial records) before being permanently deleted.
• MYR Transaction Records: Records of all deposit and withdrawal transactions in Malaysian Ringgit are retained in accordance with financial reporting and anti-money laundering (AML) requirements set by the relevant regulatory authorities.
• Technical Data & Logs: Technical logs such as access logs and IP addresses are retained for a shorter period — typically 12 to 24 months — before being automatically deleted, unless required for an ongoing security investigation.

Players' Rights Over Personal Data

Players mb8i have the following rights regarding their personal data. To exercise any of these rights, you may reach our support team via Live Chat or email at support@mb8i.best:

• Right to Access: You have the right to request and receive a copy of all personal information that mb8i holds about you. This request will be processed within 30 days of receipt.
• Right to Rectification: If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update much of your profile information directly from your account settings.
• Right to Erasure: You may request the deletion of your personal data. However, this right may be limited in certain situations where mb8i has a legal obligation to retain certain data (e.g. financial transaction records for AML purposes).
• Right to Restrict Processing: Under certain circumstances, you may request mb8i to restrict how we process your data — for example, while a dispute about data accuracy is under review.
• Right to Withdraw Consent: For data processing based on your consent (such as receiving promotional emails), you may withdraw that consent at any time through your account settings or by contacting our support team.

Special Privacy Considerations for Malaysian E-Wallet & Banking Transactions

Given that mb8i operates exclusively for the Malaysian market with all transactions in Malaysian Ringgit (MYR), we pay particular attention to the security of Malaysian players' digital payment information:

When you make a deposit using Touch 'n Go eWallet, the payment is processed through a secure gateway and mb8i never views or stores your password or eWallet PIN. The same applies to GrabPay, Boost, ShopeePay, and DuitNow — all processed through secure, approved payment infrastructure.

For deposits via FPX using Maybank2u or CIMB Clicks, you will be redirected to your bank's official banking page to authorise the payment. mb8i never sees your banking login credentials — we only receive a transaction confirmation from your bank after you have approved the payment on their end.

Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data on the platform mb8i, please reach us through the following channels:

• Email: support@mb8i.best — for formal written privacy requests, including data access, correction, or deletion requests. We will respond within 7 business days.
• 24/7 Live Chat: Available directly within the platform mb8i for general privacy-related enquiries. Our Malay-speaking support team is available to assist you at any time.

For complaints that cannot be resolved through our internal support, you have the right to refer the matter to the relevant regulatory body or competent data protection authority in your jurisdiction.